Airtel was one of my best mobile service providers. But with the change in its logo, I have started noticing degradation in their services. It seems that the new logo has cost the company its entire deposit of capital and hence, Airtel is accumulating the money through its customers.
I am an Airtel customer but I have decided to switch to some other mobile network service providing company. It was when my friend explained me that Airtel has adopted a new way to harass its customers who are already pissed off due to some issue. After hearing to what he said I was eager to know whether the tale is a fact.
It is said that calling Airtel and trying to speak to their Customer Support executive is no more a toll free facilit
y. I turned my Airtel prepaid account to zero and called the so called Toll Free Airtel Customer Care number. Initially, I reached the Customer Care but I had to spend time in listening to their unwanted and highly irritating advertisement speech. But when it is time to speak to the real life customer care representative, again a dead and drab voice machine speaks "Your account balance is too low to proceed with this call". WTF.
All this hassle 
just to hear this daunting sentence from a dead voice machine is definitely worth the value you pay for obtaining the services. In what sense it is a toll free number, when it requires the mobile network account balance to be stuffed with funds. I also discussed the matter with most of my friends who are using Airtel and most of them were frustrated. I came across numerous such goofs of Airtel which will be discussed in later posts. But for now be aware of this Airtel loots.
