I was preapproved for ICICI credit card thanks to my outstanding performance in maintaining the balance (whatever that means!). I dint receive the card for a month since the last time the executive took down all the personal details and proof of identity. In the span of that period, my work place shifted as a result of which I had to inform them about the new place to deliver the credit card.
When I called them to inform them about the change of the address, I was transferred right, left and center for 20 mts. I got an executive finally who sounded bored and disinterested. She then finally asked me to tell me the address of my company. I gave her the address and waited to find out if she was attentive enough to note down the name of my company. She didn't and when I told her the name of my company, the customer executive began to place the blame squarely on my shoulders as if she was doing me a favor. I told her that she should know to talk properly and I was not the one who applied for the card, but they who are hell-bent on giving me one. There was no courtesy in the call. Someone tell these guys to behave properly. If ICICI guys can be this rude in changing the address, you can imagine how they will be when they call for debt collection.
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2 comments:
yes.. I agree... I wanted a reimbursement account in addition to my salary account and they have been making me run to different branches since a year. See how prompt they are - NO account yet.
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